The only thing that is constant in this world, they say, is Change. And the maximum impact of change is on humans. Or perhaps humans are the slowest in adapting to change (remember “Who Moved my Cheese”?). The funny part of Change Management is that the concepts of Change Management themselves need to change. True to our reputation as slow adapters of change, we have resisted change in the concepts of Change management too.
Why does change management need to change? We can find the answer if we ask ourselves a simple question – What is one single factor which is the largest contributor to change? No prizes for guessing – the most powerful change agent today is technology – particularly, Information Technology (IT). IT is not only the biggest driver of change, IT itself is changing at the fastest pace. As a result, change management now has a new meaning and connotation – it is mainly IT Driven Change Management.
Change Today is mainly IT-Driven Change
So our principles of change management need to change with IT taking the driver’s seat. Though the basic principle is still the human psychology of change, managing IT driven change needs further focus on the intricacies of IT related change. To begin with, special attention is required to understand what has fundamentally changed, what have people understood (or rather misunderstood) of this change, what are their frustrations and fears with respect to technology? You have to be an active part of the IT driven change to understand the impact of it on people and how people cope with it. On the face of it, it all sounds the same, but there are strategic and subtle differences in the way you manage IT Driven change.
This opens up a completely new specialized field for HR Consulting –IT Driven Change Management. This also provides a new IT-Age role for HR departments the world over.
Managing IT-Driven Change
I have effectively used HR in bringing about IT driven change in my companies. In fact in one of my previous assignments, I devised along with a HR professional (who had an inclination for training and development) a workshop to prepare our company for a major IT implementation. The workshop was designed to help the participants in mentally preparing them for what was to come, removing their major misconceptions and setting right their expectations. No wonder, the implementation was a resounding success with total and close co-operation between the IT department and the user department. In fact the two worked so much hand in hand along with full support of the top management, which was also a part of the workshop, that there was no chance of a failure. For devising this workshop, I remember I had several detailed discussions with the HR person to apprise him of the real fears, misconceptions and paradigms based on my experience of having implemented several IT implementation projects.
I will be happy to work with HR folks, IT folks or senior management folks who would be interested in such a change management workshop. You may write to me by clicking here
There is one more reason why this IT driven change needs a special approach different from the one followed so far. This change is more hidden. Unlike say in the industrial revolution where one could see the agents of change in physical form which (to some extent though not fully) made it easier to comprehend change. This IT driven change happens due to software which is not physical, not visible, and very difficult to comprehend. It is much more confusing to the people. Hence it is important to understand the real impact of this vague animal called software on the human psyche and mentality to be an effective change manager.